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Filtered Water All The Time. NO SEPARATE TAP NEEDED.
Hot, Cold & Filtered - All In One Mixer Tap

Find Your Fridge Water Filters In A Few Easy Clicks
Tru Water University - DIY Videos

Did You Know?

Over 5,000 children die each day due to dirty water or poor hygiene.

Shipping & Returns

Ordering

All orders are submitted via the secure site using high grade 256-bit Extended Validation SSL. If you are having problems ordering please contact us.

Payment

Payment can be made by:

1. Visa, Mastercard, Amex, JCB or Diners Club (No Surcharge)

2. Direct deposit via Commonwealth (Payment must be confirmed before item is released)

Availability of Products

All products on our website are supplied subject to availability as we dont keep live stock levels. 90% of products are in stock and ship out within 48 hours. We will use our best endeavours to supply you with the product ordered in a reasonable time frame, On occasion however, goods that are displayed on our website may not be available and If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.

Processing & Shipping

Our warehouse currently has an up to 10 business day processing time on some products which is due to high volumes and backlogs.

Orders are processed within 1-10 business days but usually much quicker. Special orders and Made to order products including all water coolers will be processed and dispatched once they are made available. We ship anywhere in the world. For Australia we use Australia Post, Couriers and internationally via Australia Post or DHL.

(Shipping price will be given in checkout. International orders may incur additional charges included in the quoted price during checkout.)

Approximate delivery times for Australia is 1-10 business days depending on location and 7-20 business days for international locations.

Shipping includes handling and all packaging to ensure your items arrive safely.

Customers are responsible for any freight charges incurred by refused or unclaimed shipments.

Current Average Delivery Times:

VIC Melbourne Metro: 1-3 Business Days

VIC Country: 3-7 Business Days

NSW/ACT Sydney Metro: 1-2 Business Days

NSW Country: 3-7 Business Days

Canberra Metro: 1-3 Business Days

QLD Brisbane Metro: 1-3 Business Days

South East QLD: 4-6 Business Days

Central QLD: 5-7 Business Days

Far North QLD: 6-8 Business Days

Far North QLD (Islands): 10-12 Business Days

TAS Tasmania: 3-5 Business Days

SA Adelaide Metro: 3-4 Business Days

SA Country: 4-6 Business Days

NT Darwin Metro: 4-6 Business Days

Alice Springs: 5-7 Business Days 

NT Country: 10-12 Business Days

WA Perth Metro: 3-7 Business Days

WA Country: 7-10 Business Days

Please note these delivery times are only an average.

Warranty

All items include a manacfacturers warranty as specified on that particular product description. We will only replace defective goods, and proper return authorisation must be obtained.

Please contact us for more information.

Refunds and Returns

We will give you a refund (shipping and handling is not refundable) only if the product is returned (at your cost - please insure the parcel) in a resaleable condition, and that they do not fall in the following categories:

*Plumbing,

*Accessories,

*Faucets (Including Three Way Mixers)

*Any products that are marked as special order or made to order.

Please Note: Special order products take anywhere from 3 - 20 business days to arrive to us. Once they arrive they will be shipped out immediately.

Refund must be requested within 14 days of purchase, and proper return authorisation must be obtained. Refund will only be issued after we received the goods and verified their conditions.

Change of mind, Incorrectly ordered and special order/made to order, chilled/boiling & water cooler products are subject to a 25% re stocking fee, please contact us for more information.

Cancellations & Amendments

Unfortunately we are unable to cancel or make any amendments to an online order after it has been placed.

Our system is designed to send orders to our warehouse immediately to allocate stock and order anything that is not in stock or required to be ordered in.

Amendments may include but are not limited to:

- Change of delivery address
- Adding or removing items
- Applying discounts or Rewards
- Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.


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